Functional application support
Incident resolution across finance, logistics, supply chain and the modules you actually run, by consultants who know the processes.
Managed Services
After go-live is when the system actually has to work.
Most support arrangements keep a landscape alive and nothing more. Ours is built to make it cheaper and simpler to run each year, with extended-hours cover, senior engineers on the queue, and a roadmap that gets reviewed rather than filed.
Extended-hours cover
Beyond the standard working day, with an agreed escalation path.
Senior engineers on the queue
The person who answers is qualified to fix it, not to triage it.
Predictable cost
An agreed envelope, with change requests scoped openly rather than billed by surprise.
The problem
Support that only keeps the lights on is a slow, expensive decline.
A landscape that is maintained but never improved gets heavier every year. The tickets stay steady, the cost creeps, and the roadmap quietly stops existing.
First-line cannot fix anything
A queue staffed to triage rather than to resolve turns every real issue into a two-day relay before it reaches someone who can help.
The estate grows and nobody owns it
Data volume, unused custom code and retired interfaces all accumulate under a support contract that has no mandate to remove them.
Knowledge left with the project team
When the build team walks away at go-live, the support team spends the first year learning what the build team already knew.
Cost is unpredictable
Change requests priced individually, with no envelope, make the annual number impossible to forecast and awkward to defend.
Support should make a landscape cheaper to run each year, not merely survivable.
What we hold ourselves to after go-live
What we do
What is covered.
Functional and technical under one agreement, so nothing sits in the gap between an application partner and an infrastructure partner.
Basis and cloud operations
System administration, performance, transports, patching and cloud operations across the landscape.
Enhancements and change requests
Small change delivered continuously inside an agreed envelope, rather than saved up into an annual project.
Monitoring and preventive work
Proactive checks on performance, jobs, interfaces and growth, so problems surface before users report them.
Release and patch management
Planned updates with regression coverage, so staying current stops being an annual crisis.
Continuous optimisation
Data volume, unused code and licence position reviewed on a cycle, with the savings reported rather than assumed.
How it runs
Four phases, and the first one is not support.
A transition done properly is the difference between a support partner who knows your landscape and one who is still guessing in month nine.
- 1
Transition
Knowledge capture, documentation, access and a shadowing period before we take the queue.
- 2
Stabilise
The first ninety days: clear the backlog, fix the recurring causes, and get response times where they should be.
- 3
Run
Steady-state support at agreed service levels, with monthly reporting you can read in five minutes.
- 4
Improve
A quarterly review that names what to remove, what to automate and what to upgrade next.
Who this is for
This is the right page if any of these are true.
- You are approaching go-live and have not decided who runs it afterwards.
- Your current support contract resolves tickets but never improves anything.
- SAP knowledge in-house sits with one or two people and that worries you.
- Your annual SAP running cost is hard to forecast and harder to defend.
- You want the build team and the support team to be the same team.
What this does not do
This is extended-hours cover with an agreed escalation path, not a 24 by 7 operations centre. If you need follow-the-sun cover with round-the-clock staffing, we are not the right fit and will say so at the first conversation.
Managed services also will not rescue a system that was implemented badly. If the root cause is design, we will scope the remediation separately rather than absorb it into a support fee.
Often bought with
These usually come up in the same conversation.
Talk to us before go-live, not after.
The best transitions start while the build team is still in the room. Tell us where you are and we will scope the cover you actually need.